Process Lead 1-3 (Ciudad Acuña)

Want to help shape tomorrow? At Bendix, we set the standard with advanced dynamic solutions that drive improved commercial vehicle performance and safety. We’re part of the Knorr‑Bremse Group, the general leader in braking technologies. As part of our team, you’ll collaborate with a world of talented and dedicated colleagues whose sense of purpose complements your own. You’ll find rewarding opportunities, diverse experiences, partnerships, and an unwavering commitment to ethics and integrity.

Bendix Commercial Vehicle Systems LLC is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Position Summary

This position supports and optimizes the CRM and eCommerce platform for Bendix CVS (part of the Knorr‑Bremse Group) by translating business needs into eServices configuration support, reporting, and actionable insights. Process Lead partners with Sales Operations, Sales, Marketing, and IT to ensure high‑quality data, monitor user adoption and performance metrics, resolve system issues, support testing and releases, and document standard processes. This position also helps ensure that the CRM system (SAP C4C – Cloud for Customer) and related tools enable efficient sales processes and an improved customer experience through continuous improvement and data‑driven recommendations. The role also supports eCommerce‑related reporting, system integrations, user enablement, and analytics.

Essential Functions
- Partner with Sales and Marketing to gather and document CRM‑eCommerce business requirements, user stories, and use cases, support solution design discussions with IT and vendors.
- Develop, maintain, and publish standard and ad‑hoc CRM‑eCommerce reports and dashboards; analyze trends and recommend actions to i Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5suske