Bilingual Call Center Representative (Aguascalientes)

Location Aguascalientes Job Schedule Full-time, On site Education Requirement High school diploma Overview Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation. We are currently looking for a Customer Service representative to join our team in Aguascalientes. The position is responsible for providing excellent and efficient quality service in inbound calls from customers or businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) in regard to any inquiry, complaint, and/or question they have regarding their loan and/or lease accounts (including technical support assistance to the NMAC/IFS website). Responsibilities A Day in the Life: Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS customers or businesses, NMAC/IFS dealerships, and/or third parties (other financial institutions, insurance companies, etc.) resolving inquiries, handling complaints, and walking them through the correct process according to their original request. Identifies current account status for appropriate action on both retail and lease NMAC/IFS phone calls regarding total loss incidents, vehicle damage, titles, end of term, interest rate, post‐maturity date, and other subjects. Maintains a quality standard on all phone calls received or made guaranteeing a minimum overall average percentage of 85% following our call model to assure all compliance, state, and federal regulations are within guidelines. Utilizes all tools and resources available to proactively resolve customers' concerns and prevent any further callbacks. Follows all adherence guidelines to achieve a minimum target of 95%. Desired Work Environment Availability: 48 hours per week. Schedules from 6:00am to 9:00pm Monday‐Friday and Saturday 6:00am to 5:30pm. Schedules could be 6‐day or 5‐day for at least 6 months. Who We're Looking for Required Education: High school diploma. Required Skills and Qualifications Basic understanding of the auto‐finance industry. Empathetic with difficult situations & active listening. Knowledge of excellent customer‐service techniques (call‐center based preferably). Fluent English. Intermediate MS Office skills. Ability to perform work onsite at Aguascalientes. Desired Qualifications Bachelor's degree. Benefits Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross‐departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs. Rewards: Nissan offers a comprehensive benefits package to support the well‐being and success of employees, with offerings that may vary by location and role. EEO Statement Nissan (NMEX, NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition. Background Check By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information. By applying for this position, you are consenting to this check. Diversity & Inclusion Nissan values inclusion in all areas of its business, striving to mirror the diversity of its customer base and communities. #J-*****-Ljbffr Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5uui1g