Customer Service Representative (Aguascalientes)

Mision Responsible for providing customer service by handling inbound phone calls regarding active and inactive accounts for NMAC/IFS customers, businesses, dealerships, and third parties. Resolve inquiries and complaints and guide callers through the correct processes in accordance with company procedures. Responsibilities
• Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships and/or Third Parties (Other Financial institutions, etc.) resolving inquiries, handling complaints and walking them through the correct process according to their original request.
• Maintains a Quality Standard on all phone calls received guaranteeing a minimum overall average percentage of 70% following our Call model to assure all Compliance, State and Federal regulations are within guidelines.
• Utilizes all tools and resources available to proactively resolve customer concerns and prevent any further callbacks.
• Follows all Adherence guidelines to achieve a minimum target of 95%. Requirements
- Knowledge and skills: Basic understanding of the auto finance industry.
- Experience: Knowledge of excellent Customer Service techniques (call center based preferably).
- Academic level: High School diploma; Bachelor’s degree preferred.
- Technical skills: MS Office Intermediate.
- Language: Fluent English.

Skills
- Business Acumen (Knowledge)
- Continuous learning
- Resolution of problems and conflicts.
- Negotiation and influence.
- Analytical aptitude.

Schedule
- Availability to work 48 hours per week.
- Schedules could fall within the time frame (6:00 am until 9:00 pm) from Monday to Friday and Saturdays from 6:00 am until 5:30 pm.
- Depending on Department requirements a 6‑day or 5‑day schedule will be assigned for at least 6 months.
- Nissan (NMEX, NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender ide Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5uvjol