Logistics Coordinator((Network Management Center) 2nd shift …, Ciudad Apodaca

Logistics Coordinator (Network Management Center) 2nd shift

Full‑time position.

The Network Management Center (NMC) provides account support services focusing on all aspects of customers’ business, including transportation, connectivity, and performance analysis. This role supports Expeditors’ largest customers in aviation, automotive, pharmaceutical, retail, and technology industries.

The shift is 13:00–23:00, Monday to Friday.

Major Duties and Responsibilities
- Promote company culture, ensuring a positive workplace environment
- Provide quality customer service, answering inquiries, handling complaints, and managing escalation
- Maintain urgency in responding to customer expectations and service requests, ensuring timely and accurate answers
- Act as central point of contact for customer service requests, providing reporting and visibility, and leading calls to update customers on shipment status
- Coordinate with Expeditors districts to gather information on customer shipments and communicate back to customers

Desired Qualifications
- High School Diploma
- Proficiency with Microsoft products or data tools visualization/scripting (Office Suite, SharePoint, Power BI, SQL, Tableau, Python)
- Ability to present and communicate work to diverse audiences, including stakeholders, team members, and decision makers
- Fluency in English and Spanish (if applying in Mexico)
- One year of customer service experience
- One year of logistics‑related experience
- Qualifications in supply chain management or logistics (e.g., IATA/FIATA)

Benefits
- IMSS & Vacation according to Mexico Federal Labor Law
- Medical insurance
- Life insurance
- Basic needs vouchers
- Employee Stock Purchase Plan (NYSE: EXPD)
- Paid overtime Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5tb2lm