HR Business Services Site Manager, GBS (Qro) (Santiago …, Santiago Mexquititlán Barrio …

As HR Business Services Site Manager, GBS , you will be the primary HR contact for the Global Business Services organization, supporting approximately 600 employees in a multinational shared services environment. Being a trusted HR partner, you will translate global and regional priorities into local execution. This execution ensures service excellence, operational continuity, standardized HR practices, and a positive, compliant employee experience across the GBS site. This role reports to the HR Business Services Leader and is based in Queretaro, State of Mexico.

Key Responsibilities

Lead the People and Culture agenda for IT, Finance, GBS, HR, and Product Stewardship, aligned with our priorities and the shared services model.

Be the primary HR partner, collaborating with COEs, Payroll, PPSC, Global HR Services, and HRBPs to implement global strategies locally.

Provide on-site advisory support to team members on change management, organizational design, employee relations, and workforce effectiveness.

Coordinate end‑to‑end talent processes (attraction, onboarding, performance, development, engagement, retention, and internal mobility) to deliver a high‑quality employee experience.

Analyze people metrics (e.g., attrition, absenteeism, time to fill, performance, ER/LR) to create relevant insights and support data‑driven decision‑making.

Deliver strategic and preventive guidance on workforce planning, market practices, and organizational optimization, identifying and mitigating labor and operational risks.

Guide communication between general functional HRBPs and local functional leaders to ensure understanding, governance and communication.

Design and implement local talent development and retention programs aligned with frameworks and site‑specific needs.

Promote employee engagement, diversity, and inclusion projects, encouraging a respectful, collaborative, and stable work environment.

Ensure compliance with local labor legislation, internal regulations, and global HR policies, while managing interactions with external consultants, vendors, and labor law firms.

Qualifications

Bachelor's or Engineering degree required.

5+ years of HR experience, including 3+ years in coordination or leadership roles.

Experience in GBS, multinational, and matrixed environments.

Background in HR operations and service delivery (talent acquisition, compensation, payroll, ER, and performance).

Advanced English proficiency.

Working knowledge of Mexican Federal Labor Law (LFT) in corporate settings.

People leadership, process improvement, risk management in a GBS environment.

Benefits like pension plan, health medical and life insurance, salary will be reviewed in the interview meeting. #LI-Hybrid

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email .

#J-18808-Ljbffr Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5uxdve