Banamex-Especialista En Banca Digital (Xico)

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage and retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations
- Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. Responsibilities Update help content used by Knowledge Hub end users to service client inquiries, as needed Execute work assigned, including annual review certification and change requests Serve as liaison to business for work assignments by asking fact‐finding questions, following up on open items and helping with content approval Conduct needs assessment and update content or develop content‐related solutions according to business requirements Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes Monitor work progression ensuring completion of assignments by requested due date Ensure consistent application of team process controls Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all employees and will be measured by specific metrics Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency Qualifications 0-2 years relevant experience Proficient in Microsoft Office Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements Self‐motivated and detail oriented Proven organization and time management skills Demonstrated problem‐solving and decision‐making skills Consistently demonstrates clear and concise written and verbal communication skills Education Bachelor's degree/University degree or equivalent experience Altamente deseable Conocimiento en temas regulatorios (Suplantación de identidad, terceros autorizados, cambios a RECA, etc) Atención y seguimiento a auditorias relacionadas con el producto. Conocimiento en comisiones (registro de alta, baja y modificación) Conocimiento en líneas de control. Elaboración de cartas y comunicados dirigidos a los clientes e internos. Elaboración y revisión de convenios de servicio (SLMD). Elaboración de scripts para las áreas de atención de clientes. Conocimientos en normatividades de los segmentos. Atención a dudas de los equipos de fuerza de ventas. Administración y/o elaboración de Proyectos Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster. #J-*****-Ljbffr Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5vc16n