Support Training Specialist (Guadalajara) (Centro)

Position Overview As a Training Specialist in our Support team, your mission is to ensure that our Support team members have a superior experience as they participate in training, and especially during the initial training following their onboarding week and then throughout their time with Diligent. Key Responsibilities
- Work closely with internal teams to gather and analyze information to determine knowledge gaps and learning needs
- Develop & deliver onboarding programs to ramp new support team members
- Measure the effectiveness of training content and programs through achievement of support performance metrics
- Delivering cross-training on software for experienced team members who are upskilling on additional software products
- Identifying areas of opportunity for improved training and documentation of processes and implementation of changes to drive those improvements
- Other projects and tasks as required by the Support leadership team
- Ad hoc duties as required Required Experience/Skills
- 3-5 years of customer focused experience with a real passion for providing excellent customer service
- Strong technical skills and an ability to quickly learn multiple software products
- Excellent interpersonal written and verbal communication and presentation skills with a high level of energy and an ability to deal with a variety of different learners and adapt training as needed to meet the needs of learners
- Extensive experience delivering individual, group, webinar and face-to-face training
- Extensive experience in developing content for training groups and individuals in person or online
- Resourceful, organized, efficient and professional
- Resilient and resourceful with an exceptional ability to perform well in the face of tight deadlines and challenges Preferred Experience/Skills
- A "Train the Trainer" or equivalent qualification would be a plus
- Resourceful, organized, efficient and professional What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, general days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding #J-18808-Ljbffr Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5u2ch9