Data Product Manager (Centro)

Overview Job Summary As a Data Product Manager, you are obsessed with crafting personalized customer experiences that build upon your knowledge of the data flow across the customer print hardware and HP Smart ecosystems. You will work in a highly cross functional and dynamic environment to develop ways to leverage real-time data to define customer experiences within the products and through personalized communications. Not only will you define the data products to power engaging experiences, but you will also apply your knowledge of artificial intelligence and machine learning to automate and build new insights and capabilities. Key to this role is a core belief that building trust with our customers is critical and demonstrated by understanding the impact of the latest privacy policies on data capture and usage. You have a strong foundation in analytics and experience with collaborating with product management, engineering and marketing teams. Overall, you love how data can drive delightful and engaging customer experiences and are excited to scale it worldwide.

Responsibilities

Deeply understand HP’s product and services data ecosystem in order to leverage existing capabilities and define new requirements for future experiences

Balance the strategy, governance, and implementation of anything data related, and facilitate the conversations between all impacted stakeholders
- executives, engineers, analysts, product teams, and external customers.

Collaborate closely with the CRM, product and service teams to define data and functional requirements to deliver personalized experiences across all communication touchpoints.

Apply your knowledge of AI and ML to define data products, schemas and models to automate customer experiences that can scale.

Translate the requirements of large data initiatives into smaller, agile based stories that can be delivered in increments and then working to allocate resources for each initiative.

Define a roadmap that defines the data requirements for new feature development that incorporates the needs of customers and the business.

Understand the customer’s experience by continually immersing yourself in feedback and sentiment data to map out data personas and consumer profiles.

Education & Experience

Data Science or Engineering Degree

MBA or business degree desired

Ideally 10+ years of total experience with 5 years of experience in data product marketing/management

Knowledge & Skills

Expertise in data science, data manipulation visualization and predictive analysis

Strong foundation in analytics and metrics, and development of data schemas

Experience in segmentation and targeting strategies across multichannel ecosystem

Understanding of current data and privacy policies and how it impacts customer engagement strategies

Working knowledge and experience with semantic / knowledge graph technologies

Strong organization skills are a must to ensure that all tasks are completed to the appropriate deadline

Ability to multitask and organize both your time and the schedule of the project, as you will often work on various projects and with multiple people at once

Demonstrated knowledge of general marketing function either through education or work experience

Excellent management and communication skills

Cross-Org Skills

Effective Communication

Results Orientation

Learning Agility

Digital Fluency

Customer Centricity

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