Bilingual Customer Service Representative (Ciudad del Sol)

ADVANCED ENGLISH SKILLS REQUIRED HIGHSCHOOL DIPLOMA OR EQUIVALENT REQUIRED THIS POSITION PROVIDES HIGH-QUALITY TELEPHONIC SUPPORT TO POTENTIAL NEW LAW FIRM/ATTORNEY CUSTOMERS THROUGH A LEGAL INTAKE PROCESS. RESPONSIBILITIES:
- RECEIVE INTAKES FOR LEGAL SITUATIONS FROM POTENTIAL NEW CLIENTS VIA ELECTRONIC OR TELEPHONIC SOURCES.
- MAKE MULTIPLE FOLLOW-UP CALLS TO POTENTIAL NEW CLIENTS WITH THE GOAL OF MAKING SUCCESSFUL CONTACT.
- DISCUSS THEIR LEGAL SITUATION AND PROMPT THE INTAKE CONTACT TO ANSWER A SERIES OF QUESTIONS TO DETERMINE QUALIFICATION FOR THE LEGAL INTAKE.
- SEND LEGAL DOCUMENTS FOR SIGNATURE TO CONTACTS AND FOLLOW-UP FOR SIGNING. QUALIFICATIONS:
- PREVIOUS EXPERIENCE IN A DIRECT CUSTOMER CONTACT POSITION IS PREFERRED.
- CUSTOMER SERVICE ORIENTATION.
- EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS.
- BASIC PC KNOWLEDGE, WORKING KNOWLEDGE OF WINDOWS OPERATING SYSTEMS, INTERNET AND MAINSTREAM WEB BROWSERS. SCHEDULE MONDAY
- FRIDAY 8:00 A.M.
- 5:00 P.M., 9:00 A.M.
- 6:00 P.M., 10:00 A.M.
- 7:00 P.M (SHIFT ASSIGNED AFTER TRAINING) SALARY AND BENEFITS MONTHLY BASE SALARY $16000 PESOS (WEEKLY NET $3,450 APPROX) +MONTHLY BONUS $1500 $500 FOOD STAMPS 4% SAVINGS STAMPS 15 DAYS CHRISTMAS BONUS *ALL MEXICAN LAW BENEFITS APPLY* THIS IS A FULLY ON SITE POSITION IN GUADALAJARA, JALISCO Job Type: Full-time Pay: From $16,000.00 per month Education:
- High school or equivalent (Required) Language:
- Advanced english (Required) Work Location: In person Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5uhem6