Senior CAD/CAM Application Engineer - Mold & Tooling (Chihuahua)

Position Summary

To drive the technical efforts to support the growth of direct and indirect sales of Cimatron CAD and Mold products/solutions, ensuring high-quality technical support to our sales team during pre-sales stage and training along with successful implementation for the customers. The role involves strong pre-sales technical support, training, implementation, post-sales technical support, and close collaboration with sales and product teams to drive customer satisfaction and product adoption.

Cimatron helps mold makers build tooling, regardless of complexity and size, with an integrated CAD/CAM solution for mold and die design and manufacturing. It offers a wide range of specific design and application tools, as well as a comprehensive set of NC technologies, ranging from 2.5‑axis milling and drilling to complex 5‑axis machining. Our products and services are designed to enhance the efficiency and productivity of our clients worldwide.

Key Responsibilities

Pre‑Sales Technical Support

Partner with the sales team to deliver product/solution technical presentations, product/solution demonstrations, and Proof of Concepts (POCs/Benchmarks) for prospective customers

Provide technical inputs to Sales team during proposal stage

Prepare Product Technical Content (e.g., Product/Solution Videos) for marketing campaigns for the regional market

Represent the organization technically at trade shows, technical seminars, webinars, and industry events

Training and Post Sales Technical Support

Plan and conduct customer and reseller training sessions, workshops

Oversee and manage complex technical support cases for Cimatron CAD products/solutions

Ensure timely resolution of customer issues, meeting Service Level Agreements (SLAs) and maintaining higher customer satisfaction levels

Manage customer implementation projects, including installation, configuration, and workflow optimization

Communicate and mentor a team of reseller Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5v0boy