Senior Technical Program Manager (Guerrero)

Blend360 is a premier AI services provider committed to co‑creating meaningful impact for its clients through data science, AI, technology, and people. With a mission to fuel bold visions, Blend tackles significant challenges by aligning human expertise with artificial intelligence and unlocking value for its clients through world‑class people and data‑driven strategy. This position is based in Colombia, Argentina, Uruguay and Mexico. Blend360 seeks a Senior Technical Program Manager to own the end‑to‑end delivery of a Customer Data Platform (CDP) implementation program. The role is a 6‑month contract that could become permanent over time. The program manager will be embedded within the client marketing organization and will work directly with stakeholders across Marketing, Digital, IT, Data & Analytics, Legal/Compliance, and external agency partners. The role requires operating without full executive air‑cover, driving alignment across teams that don’t report to the manager, translating ambiguous business needs into structured technical execution plans, and holding vendors and cross‑functional partners accountable in a complex, multi‑stakeholder environment. Key Responsibilities Program Delivery & Planning
- Own the end‑to‑end delivery of all CDP‑related initiatives, from scoping through implementation, configuration, integration, and activation.
- Build and maintain detailed cross‑functional project plans, timelines, and resource allocations across teams you don’t directly control.
- Proactively identify risks, surface blockers early, and drive resolution without escalation.
- Ensure milestones are delivered on time and within budget; own accountability even when dependencies are outside your direct span. Technical & Operational Execution
- Oversee data ingestion, identity resolution, and audience segmentation processes within the Segment CDP environment.
- Coordinate data flows and system connectivity between marketing, IT, data engineering, and external vendor platforms.
- Evaluate and challenge vendor technical approaches; ensure solutions are fit for purpose and aligned with program goals.
- Translate technical complexity into clear status, risk, and impact communications for executive and business audiences. Vendor & Stakeholder Management
- Serve as the primary point of contact for internal stakeholders across Marketing, Digital, IT, Data & Analytics, Legal, and Compliance during all program phases.
- Manage CDP vendor relationships and technology partners; hold vendors accountable to SLAs and delivery commitments without damaging the relationship.
- Navigate competing stakeholder priorities and maintain program momentum when executive alignment is incomplete.
- Facilitate regular status updates, decision forums, and issue resolution across a wide stakeholder set. Use Case Activation & Business Translation
- Partner with marketing business leads to translate vague or evolving requirements into concrete, scoped, and sequenced CDP use cases.
- Develop channel activation plans with clear change management requirements and documented downstream system impacts.
- Own the RAID log in a way that drives action, not merely documentation. Compliance & Governance
- Partner with Legal and Compliance teams to embed data privacy, security protocols, and governance requirements into the program from the start.
- Proactively flag compliance risks that could affect program timelines and lead mitigation planning. Qualifications Required Qualifications
- 10–15+ years of total professional experience, with at least 5 years in technical program management or complex cross‑functional program delivery.
- Demonstrated experience owning large‑scale technical implementations end‑to‑end, not merely coordinating tasks or workstreams.
- Proven ability to drive alignment and accountability across teams without direct authority, including senior stakeholders and external vendors.
- Experience managing vendor relationships, contracts, and SLA performance in a consulting or client‑side delivery context.
- Strong executive communication skills: ability to distill complex program status into crisp, confident narratives for VP- and C‑level audiences.
- Experience maintaining structured program governance artifacts (RAID logs, project plans, status reports) that drive decisions, not just documentation.
- Comfortable operating in ambiguous, fast‑moving environments where priorities shift and perfect information is rarely available.
- Demonstrated political savvy: skilled at reading stakeholder dynamics, managing up, and navigating competing priorities with composure. Preferred Qualifications
- 2–3+ years of direct experience with Customer Data Platforms (CDP) — Segment, mParticle, Salesforce CDP, Adobe Real‑Time CDP, or similar — in an implementation, activation, or program oversight capacity.
- Hands‑on familiarity with data ingestion, identity resolution, and audience segmentation concepts sufficient to challenge vendor approaches and evaluate technical trade‑offs.
- Experience in hospitality, travel, financial services, or other high‑complexity consumer industries with multi‑channel marketing programs.
- Background in marketing technology (MarTech) or enterprise data platform programs involving multi‑system integration.
- Experience working in a consulting or staff augmentation model, embedded within a client organization.
- PMP, PgMP, SAFe, or equivalent program management certification. Additional Information Benefits & Perks
- Certifications in AWS, Databricks, and Snowflake, with access to AWS training resources.
- Access to AI learning paths and additional courses tailored to your role.
- Career development plans and mentorship programs.
- Special day rewards to celebrate birthdays, work anniversaries, and other personal milestones.
- Company‑provided equipment.
- Versátil working options. Other benefits may vary by location in LATAM. For detailed information regarding the benefits applicable to your specific location, please consult with one of our recruiters. Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5uezq8