Hybrid Customer Service (Baja California Sur)

**Summary**: Profesionales de ventas experimentados responsables de alcanzar los objetivos de ventas para una(s) cuenta(s) específica(s). Responsable de establecer e implementar un plan de ventas / negocios para una base de clientes designada o la implementación de un programa de ventas específico para apoyar de manera efectiva el viaje del paciente y posicionar adecuadamente a Novartis y sus marcas. **About the Role**: **Key Responsibilities**
- Achieve sales targets within assigned accounts and budget
- Ensure consistent product availability in key healthcare institutions
- Manage inventory levels and coordinate with supply departments
- Support patient and HCP follow-up through PIMS programs
- Build and maintain relationships with hospital and administrative stakeholders
- Analyze market trends to develop proactive promotional strategies
- Identify business opportunities and propose commercial improvements
- Understand the patient journey and treatment pathways across specialties
- Promote Xolair using marketing-approved key messages
- Engage payers and prescribers through digital platforms **Essential Requirements**
- Minimum 3 years of experience in institutional pharmaceutical sales
- Strong knowledge of the healthcare system and its evolving landscape
- Proven ability to develop and manage key account relationships
- Skilled in strategic thinking, negotiation, and effective communication
- Demonstrated customer orientation and results-driven mindset
- Proficient in analyzing market trends and identifying business opportunities
- Comfortable working cross-functionally and independently
- Digitally savvy with experience using virtual engagement platforms **Desirable Requirements**
- Experience in digital marketing or virtual engagement strategies Division International Business Unit Innovative Medicines Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V. Functional Area Sales Job Type Full time Employment Type Regular Shift Work No **Ajustes de accesibilidad**: Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5v33fl