Head Barista (Baja California Sur)

Summary The Head Barista at Park Hyatt Los Cabos is responsible for overseeing the daily operations of the hotel's coffee bar, ensuring high-quality beverage preparation, maintaining excellent customer service, and leading a team of baristas. This role requires strong leadership skills, expertise in coffee craftsmanship, and the ability to create an inviting café experience for guests. Key Responsibilities Coffee & Beverage Operations
- Prepare and serve high-quality coffee and other beverages, ensuring consistency in taste, presentation, and quality. Develop and implement innovative coffee recipes and seasonal menus. Ensure all equipment is well-maintained and in proper working condition. Maintain high standards of cleanliness, hygiene, and safety in compliance with hotel policies and health regulations. Leadership & Team Management
- Train, mentor, and supervise baristas, fostering a culture of excellence and teamwork. Schedule shifts and manage staffing levels to ensure smooth operations. Conduct regular performance evaluations and provide constructive feedback to the team. Customer Experience & Service Excellence
- Deliver outstanding customer service by creating a warm and welcoming atmosphere. Handle guest inquiries, feedback, and complaints professionally and efficiently. Promote and educate guests about the coffee selection, origins, and brewing methods. Inventory & Financial Management
- Manage inventory, including ordering, receiving, and stocking coffee beans, milk, syrups, and other supplies. Control costs and minimize waste by implementing efficient stock management practices. Monitor sales performance and suggest strategies to boost revenue and customer engagement. Qualifications Proven experience as a Barista, with at least 2 years in a leadership role. Extensive knowledge of coffee beans, brewing techniques, latte art, and espresso machine maintenance. Strong leadership, communication, and organizational skills. Passion for delivering exceptional customer service. Ability to work in a fast-paced environment and multitask effectively. Advanced English level (B2+). Barista certification or relevant hospitality training is a plus. #J-*****-Ljbffr Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5v7q5v