Microsoft Dynamics Product Support Engineer (Roma Norte)

**Greetings!!!**

Currently we have an urgent Position for **Dynamics 365
- F&O;**role with one of our projects, location based out of Guadalajara/Mexico City

Kindly find below the details for your Perusal.

**Location : Guadalajara/Mexico City (Remote initially)**

**Key Responsibilities**:

- Ability to take Technical/Functional leadership in one specific product or area of business processes.
- Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.
- Drive the communication with the customer to ensure the customer has confidence on problem resolution
- Define and understand the customer issue by creating adequate reproduction scenarios.
- Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
- Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue
- Collaborate with cross-group peers both proactively and reactively.
- Produce quality documentation.

**Required/Minimum Skills/Qualifications**:

- Minimum 2+ Years relevant experience as Technical/Functional Consultant OR Engineer
- Engineering or master’s degree in computer science/information technology (IT) or equivalent
- Relevant product Certifications from Microsoft
- Excellent Communication Skills
- verbal, listening, and written (including technical writing).
- Should be willing/versátil to work in shifts and weekends.

**Experience & Expertise in one of these areas is Mandatory**

**MS Dynamics 365
- F&O;
- Technical Engineer/Consultant**
- Good knowledge in Dynamics 365 F&O; Functionality Overview
- Good knowledge in Azure cloud services, LCS and SQL Queries
- Good Development Skills (X++,.NET)

- Strong experience in Customization and Configuration
- Strong knowledge Data Migration and Power Platform Integration
- Good experience with Security and Role-based Access Control

**Sonata Software Overview**

Sonata is a global technology company specializing in platform-based digital transformation, supporting businesses to become connected, open, intelligent and scalable. Sonata’s Platformation methodology brings together industry expertise, platform technology excellence, design innovation and strategic engagement models to deliver sustained value to customers. A trusted partner of world leaders in the retail, manufacturing, distribution, travel, services and software industries, Sonata’s software portfolio includes the Brick & Click Retail Platform©, Modern Distribution Platform©, Rezopia Digital Travel Platform©, Kartopia E-commerce Platform©, Halosys enterprise development automation Platform©, CTRM Commodity Trading and Risk Management Platform© and KODO
- AI Powered Customer Experience (CX) Platform. Sonata’s Platformation approach ensures services built on Microsoft Dynamics 365, Microsoft Azure, AWS, Cloud Engineering and Managed Services deliver on the Platformation promise. As world leaders in digital technologies including IoT, Artificial Intelligence, Machine Learning, Robotic Process Automation, Chatbots, Block Chain and Cyber Security, Sonata’s people

**Regards**

Sathish

+1 305-874-7450

Work Location: In person Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5tvlqt