Customer Service Inbound (Ciudad de México)

Concord is a full-scope loan servicer delivering compliant, versátil, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers
- and their customers
- in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.

Job Overview A Customer Service is responsible for answering incoming calls and contacting customers to provide information or a resolution to their inquiry within the time frame or guidelines established.

Responsibilities

Responsible for completing paperwork or documentation needed to facilitate resolutions to customer inquiries within the time frame or guidelines established

Comply with all applicable laws and regulations as they pertain to each call

Handle irate customers in a professional manner

Assist operational groups with tasks and/or projects as needed

Able to react to change productively and handle other tasks as assigned

Requirements Excellent communication skills. Good grammar, voice and diction. Ability to communicate effectively with public and coworkers in a professional and courteous manner.

Excellent customer service skills (friendly, courteous and helpful)

Knowledge of loan calculations, 10 Key, Word, Excel, Microsoft Outlook

Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals

Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus

Must be willing and able to work in excess of 40 hours per week when business conditions or special projects such as conversions, maintenance season, month end preparation, internal audits and client visits make such scheduling necessary

Benefits

Salary 10,600 mx

Internet Bonus 400 mx

Bonus 7,000mx

Vouchery Bonus 2,000mx

Medical Insurance

Life Insurance

Dental Insuranc

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