Senior Customer Service Specialist – Export & Maritime …, Ciudad de México

Job Summary Looking for a role that challenges you while making an impact on products people use every day? IFF is a general leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products. Food Ingredients: Innovating improved nutritional profiles, better taste and texture, and greater cost efficiency to meet the needs of global food and beverage manufacturers. The role is based in Polanco, Mexico (hybrid role). Be part of a collaborative, dynamic, and results-oriented team where together we can achieve excellence and make a real impact. Your potential is our inspiration. Where You’ll Make a Difference
- Manage end-to-end Order to Cash processes for complex B2B customer orders (domestic and export)
- Handle export operations with a focus on maritime logistics, including booking coordination and shipment follow-up
- Ensure accurate order entry, tracking, and invoicing activities in SAP (Sales and Distribution module)
- Monitor order fulfillment and proactively coordinate with logistics, warehouse, and shipping lines
- Manage documentation requirements aligned with international trade standards and Incoterms
- Resolve operational issues such as delays, discrepancies, and customer claims
- Process credit and debit notes related to customer transactions
- Maintain proactive communication with global customers in advanced English
- Drive continuous improvement of KPIs (on-time delivery, service levels, order accuracy) What Makes You the Right Fit
- Bachelor’s degree in Business, Supply Chain, Logistics, or related field
- +4 years of experience in Customer Service, Supply Chain, or Order Management (B2B environment)
- Strong experience in maritime export operations and international trade processes
- Solid knowledge of Incoterms and export/import documentation
- Hands-on experience with SAP (Order to Cash / SD module)
- Advanced English proficiency (written and verbal communication with global stakeholders)
- Strong knowledge of MS Office tools, especially Excel
- Ability to manage complex operations in a fast-paced environment
- Strong communication and collaboration skills across cross-functional teams How Would You Stand Out?
- Experience in chemical, food, or manufacturing industries
- Continuous improvement mindset with focus on KPIs and process optimization
- High attention to detail and proactive approach to problem-solving Why Choose Us?
- Hybrid working model
- Exposure to global operations and international clients
- Continuous learning and development opportunities
- Collaborative and inclusive work environment
- Participation in process improvement initiatives
- Competitive compensation package We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5v1zx9