HelpDesk Support Specialist (CDMX) (Ciudad de México)

Summary: We are seeking an energetic individual to work full-time as a Helpdesk Support Specialist. This is a professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats. Responsibilities:
- Providing exceptional IT Services to TransPerfect employees
- Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
- Responding to support requests on a daily basis
- Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
- Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
- Provide support and resolution for employee/interpreter phone issues, software installation, and tool education/usage.
- Provides support for web-based video conference services within the contact centers including driver and local software issues. About You:
- Creative thinker – You are curious and unafraid to ask questions
- Hard worker – You are industrious and diligent in everything you do
- Innovator – You are willing to initiate changes and introduce new ideas Your experience includes:
- Minimum Bachelor’s degree
- Exceptional written, oral and interpersonal communication skills in English
- Experience with Microsoft Active Directory
- Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 Pro, Windows 10 Pro)
- Knowledge of Mac OS X
- Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
- Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.
- Knowledge of Virus and Spyware removal techniques
- Ability to quickly diagnose and fix problems
- Ability to open a computer and replace defective components
- Ability to operate in a dynamic, fast-paced environment
- Ability to work in a team-oriented, collaborative environment
- Exceptional customer service orientation
- Must be detail oriented
- Working knowledge of a past Helpdesk/Support Ticketing system #J-18808-Ljbffr Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5v2bc0