It Supervisor (Sinaloa)

Centris Information Services is a leading provider of high-quality, bilingual (English & Spanish) contact center services based in Longview, Texas, with major operations in Monterrey and Aguascalientes, Mexico.We specialize in improving customer satisfaction, loyalty, retention, and revenue by combining high-touch with high-tech solutions for omni-channel communications.We are seeking a skilled and proactive IT Site Supervisor to lead the day-to-day IT operations and infrastructure management at our Monterrey campus.
- Key Responsibilities:_**? **- **Infrastructure Management**: Oversee power systems, HVAC, and backup equipment (UPS, generators, etc.) to ensure continuous operation and perform preventive maintenance.
- **IT & End-User Support**: Ensure 24/7 availability of workstations (Windows/Linux), IP phones, printers, and other peripherals.Manage Active Directory, VPNs, firewalls, CRMs, and more.
- **Network & Server Operations**: Provide onsite support for LAN/WAN, switches, routers, access points, and perform basic server tasks (backups, updates, provisioning).
- **Inventory & Asset Control**: Maintain real-time inventory of IT equipment and supplies, conduct audits, and ensure proper asset tagging and documentation.
- **Team Leadership**: Supervise and schedule 1-3 onsite IT technicians, assign tasks, provide training, and monitor performance.
- **Compliance & Reporting**: Ensure SOC 2 and PCI DSS compliance, keep documentation updated, and support internal audits.
- **Cross-Department Coordination**: Act as the main IT point of contact for the Monterrey site, collaborating with HR, Operations, Facilities, and other IT teams.Communicate effectively in English and Spanish. **Education & Certification**- Bachelor's degree in Information Technology, Computer Engineering, or equivalent field.
- Preferred certifications: CompTIA Network+, Linux+, MCSA, ITIL, or equivalent. **Experience**- 5+ years of IT operations experience, including:- 3+ years in infrastructure and facilities-based IT support.
- 2+ years in supervisory or lead technician roles.
- Experience in call center, BPO, or 24/7 operational environments highly preferred**Language**English AdvancedPay: $45,******
- $55,****** per monthWork Location: In person Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5up2pl