Senior CAD/CAM Application Engineer - Mold & Tooling (Colón)

Position Summary To drive the technical efforts to support the growth of direct and indirect sales of Cimatron CAD and Mold products/solutions, ensuring high-quality technical support to our sales team during pre-sales stage and training along with successful implementation for the customers. The role involves strong pre-sales technical support, training, implementation, post-sales technical support, and close collaboration with sales and product teams to drive customer satisfaction and product adoption.

Cimatron helps mold makers build tooling, regardless of complexity and size, with an integrated CAD/CAM solution for mold and die design and manufacturing. It offers a wide range of specific design and application tools, as well as a comprehensive set of NC technologies, ranging from 2.5‑axis milling and drilling to complex 5‑axis machining. Our products and services are designed to enhance the efficiency and productivity of our clients worldwide.

Key Responsibilities Pre‑Sales Technical Support

Partner with the sales team to deliver product/solution technical presentations, product/solution demonstrations, and Proof of Concepts (POCs/Benchmarks) for prospective customers

Provide technical inputs to Sales team during proposal stage

Prepare Product Technical Content (e.g., Product/Solution Videos) for marketing campaigns for the regional market

Represent the organization technically at trade shows, technical seminars, webinars, and industry events

Training and Post Sales Technical Support

Plan and conduct customer and reseller training sessions, workshops

Oversee and manage complex technical support cases for Cimatron CAD products/solutions

Ensure timely resolution of customer issues, meeting Service Level Agreements (SLAs) and maintaining higher customer satisfaction levels

Manage customer implementation projects, including installation, configuration, and workflow optimization

Communicate and mentor a team of reseller application engineers with up-to-date information about the product, ensuring efficient handling of technical support and training activities

Drive technical excellence within the reseller technical teams through continuous upskilling and knowledge sharing

Product Excellence and Technology Awareness

Create and/or maintain documentation for software configurations, customizations, and best practices

Function as the voice of the customer to the product team by sharing feedback and new solution requests

Participate in beta testing and evaluation of new product releases

Report bugs and improvement requests to the software development department

Stay updated on technological advancements in CAD/CAM/CAE, mold design and manufacturing trends, and competitive technologies

Key Deliverables

High‑quality technical support during Pre‑sales, and Post‑Sales stages and reduced response time for customer queries

Successful deployment and implementation of Cimatron solutions at client sites

Effective technical enablement of sales team for business growth

Increased customer satisfaction and retention through strong technical engagement

Key Performance Indicators

Achievement of Sales Target for New Licenses, and Renewals (Maintenance) for CAD and Mold Products

Product demo/POC to Sales Conversion Rate for CAD and Mold Products

Compliance with Service Level Agreements (SLAs) for Post‑Sales Technical Support for CAD and Mold Products

Qualifications Education Bachelor’s or master’s degree in mechanical/manufacturing engineering/tool design, or a related discipline.

Experience

10+ years in the CAD/CAM industry with a strong focus on mold design and manufacturing

Hands‑on Experience with Cimatron (preferred) or other equivalent CAD/CAM systems

Knowledge of Plastic Injection Molding Flow Simulation Software (e.g., Inspire Mold) is preferred

Overall knowledge of CAM Programming will be an added advantage

Skills & Competencies Technical Skills

Strong domain knowledge of mold design and manufacturing processes

Expertise in mold design using CAD/CAE tools

Proficiency in Cimatron CAD, Mold, Electrode (preferred) or other equivalent CAD/CAM software

Leadership & Management Skills

Team leadership and mentoring

Ability to work independently and as part of a team

Ability to manage multiple projects and prioritize effectively

Soft Skills

Strong communication and presentation skills

Analytical thinking and problem‑solving abilities

Customer‑centric approach with a focus on solution delivery

Ethics: Treat people with respect; Keep commitments; Inspire the trust of others; Work with integrity and ethically; Uphold organizational values

Travel Willingness to travel 40-50% for visits to prospects for product demos, POCs, and visit to customers for training sessions, implementations, and industry events.

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