Customer Success Representative (El Salto)

Your Job As a Customer Success Representative (CSR) supporting our automotive segment, you will leverage strong communication, organization, and customer advocacy to deliver a best-in-class customer experience.In this role, you'll help customers stay on track with their production plans by providing timely, accurate information and coordinating effectively across internal partners.Our Team You will join a Customer Success team recognized as critical to business success, working closely with customers and internal stakeholders.The team uses SAP and Salesforce Service Cloud to provide visibility, speed, and consistency in customer support and order execution.What You Will Do Deliver a responsive, high-quality customer experience by addressing inquiries and needs through email, phone, and Salesforce Service Cloud.Enable customer production continuity by coordinating pre- and post-order support with strong attention to accuracy in documentation, pricing, and quantities.Partner with Sales to provide aligned, value-creating communication that strengthens customer relationships and business outcomes.Drive operational reliability by managing order updates in SAP and providing reporting/visibility on schedule agreement activities.Contribute to a culture of continuous learning by actively participating in team meetings and trainings, sharing ideas that improve the customer experience.Identify and pursue opportunities to streamline and automate work while constructively challenging processes and incorporating team input with respect.Who You Are (Basic Qualifications) Advanced bilingual proficiency in Spanish and English.Advanced Portuguese (to support customers in Brazil). Proven experience in a CSR role or similar customer support activities.Working knowledge of SAP.Bachelor's degree in a related field.Experience in customer-facing roles within manufacturing and/or automotive logistics environments.What Will Put You Ahead Familiarity with Salesforce (especially Service Cloud). Advanced Excel capability and strong reporting skills.Additionally, everyone has individual work and personal needs.We seek to enable the best work environment that helps you and the business work together to produce superior results. #LI-MI1 Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5uuwuf