It Solutions Delivery Lead, R&D Operations (San Rafael Calería)

Essential Duties and ResponsibilitiesSystem OwnershipTechnical ownership of SAS 9.4, SAS Viya, R-Studio, Phoenix WinNonLin, PumasAI, etc.Lifecycle management of applications to deliver business capabilities and efficiently allocate resources across the technology landscape.Financial responsibility for system operational expenses.Manage software vendors to ensure SLAs are met and systems are up to date.Manage licensing, including budgeting and growth forecasting.Facilitate application steering committees to maximize value and improve UX.Participate in change control boards and design review committees.Bridge business needs and technology constraints to develop the right strategy/solution.Project DeliverySupport new application and system deployment projects using SDLC.Serve as SME (and sometimes lead) for projects with project managers, technicians, and business analysts.Develop and implement technical strategies for validated/qualified computer systems (general enterprise systems).Partner with the business to implement next‑gen applications and upgrade existing applications.Develop solution options based on user requirements (effort and cost estimates).Champion internal IT standards and best practices during design/implementation.Provide analytical support for complex projects; establish work plans/timelines and coordinate internal/external sources.Organize requirements gathering and solution design sessions.Develop support plans and ensure smooth turnover to operations.System AdministrationManage, administer, configure, and maintain business application operations via SDLC.Manage vendors/service providers to meet system support needs.Provide technical guidance to peers, contingent staff, and support vendors.Communicate system outages, changes, and status to stakeholders.Maintain systems in a qualified state by enforcing platform standards aligned with QA and Computer System Validation policy and health authority regulations.Administer procedures for validated operations (installation, monitoring, upgrades, backups, recovery).Develop reports/scorecards/tools for regular monitoring of system key indicators.Provide tier 3 developer support (e.G., root cause analysis; work with SMEs and vendor support).Prioritize and support R&D; incident/service tickets for owned systems.Continuously improve support processes.Track, prioritize, and fulfill system enhancement requests.Plan, build, deploy, secure, integrate, and support R&D; application solutions.Work may include out-of-normal hours for IT support/maintenance.Skills and Attributes (Required/Preferred)Decision making, collaboration, agility/problem solving, leadership, strong organization, and written/verbal communication.Technical: deep SAS architecture knowledge (SAS Grid, SAS Viya, SAS 9.4); proficiency in Linux/Unix and Windows server environments; shell scripting; SQL and connecting SAS to databases (e.G., Oracle, SQL Server, Teradata); ETL/data warehousing concepts; user roles/permissions/authentication (LDAP, Active Directory); encryption/data masking/compliance; load balancing/resourcemanagement in grid environments; disaster recovery;backup of metadata/configuration; automation with shell scripts/Python/SAS macros; job scheduling tools (cron, LSF, SAS Job Scheduler).Project management and time management.Education and ExperienceBS or greater in Computer Science, Business Administration, Information Technology, Biology, Chemistry, or related field; or significant experience supporting research systems in the pharmaceutical industry.Minimum of 5 years’ experience in a technical or business analyst role focused on R&D; functional systems and/or IT.Experience with computer database management, programming, or software development (Power Apps/Power Automate).Experience with Pharma/BioTech R&D; systems (e.G., SAS 9.4, SAS Viya, R-Studio, Phoenix WinNonLin, PumasAI).Data analysis expertise with technologies such as SQL, Oracle, Excel, Power BI, etc.Experience delivering mid‑to‑large projects (teams of 5–15) on time and within budget.General knowledge of scientific principles underlying biopharmaceutical development/manufacturing.#J-18808-Ljbffr Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5v22p6