Customer Service Representative (San Luis Potosí)

En ABB , ayudamos a las industrias a funcionar de forma más eficiente y limpia, y cada una de las personas que trabajan aquí lo hace posible. Estarás capacitado para liderar, apoyado para crecer y orgulloso del impacto que creamos juntos. Únete a nosotros y ayuda a que funcione lo que hace funcionar el mundo. Este Puesto Reporta a Procurement Team Lead __ What We Believe In At ABB, we are dedicated to addressing general challenges. Our core values: care, courage, curiosity, and collaboration
- combined with a focus on diversity, inclusion, and equal opportunities
- are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story. Your Role And Responsibilities In this role, you will have the opportunity to support the assigned Sales organization Automation Energy and customers during the proposal process. Each day, you will serve as a key technical resource in the assigned area. You will also showcase your expertise by preparing technical descriptions of the products and technology, determining costs, and preparing final documentation. The Work Model For The Role Is This role is contributing to the Automation Energy Industries in San Luis Potosi, S.L.P. You Will Be Mainly Accountable For
- Recommending appropriate solutions for customer requests and coordinating with related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, and invoice) is in place.
- Initiating customer feedback loops in regular intervals by following commonly agreed processes, understanding their satisfaction level, and identifying areas of continuous improvement.
- Supporting the regular maintenance of contact lists, routing tables, and information on internal/external pages.
- Assisting the business in outbound activities like marketing campaigns and providing follow-the-sun or face-to-face customer interaction services. Qualifications For The Role
- Bachelor's degree
- Minimum of 1 year of experience in customer service/order entry or a related field required.
- MS Office experience preferred
- Previous SAP experience a plus
- Previous Salesforce (or similar CRM) a plus
- Fluent in Spanish & English Benefits We also offer our employees the following benefits:
- Performance Bonus
- Saving fund
- Paid parental leave
- Life insurance
- Retirement plan
- Health and dental insurance
- Wellbeing program
- Flex days
- Employee Assistance Program (PAE)
- Access to development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF) Construir un futuro más limpio e inteligente requiere todo tipo de mentes: las curiosas, las valientes y las creativas. Por eso acogemos a personas de todos los orígenes y experiencias. ¿Listo para causar impacto? Presenta tu candidatura hoy mismo o visita para saber más sobre el impacto de nuestras soluciones en todo el mundo. Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5uytea