Desktop Support Associate-Helpdesk (Guadalajara)

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NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

This position will be a part of our Patient Portal and Technical Support Service Desk, as an agent primarily handling inbound patient and user calls. This is a call center environment in which we support our customers 24x7x365. Agents will engage in on-going training and development to prepare them for next-level support and promotional advancement.

All candidates will have to be shift versátil. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.

Respond to incoming Patient Portal and Technical Support Service Desk calls. Contacts may include, but are not limited to workflow issues, application errors, access, and functionality. Most incoming contacts are resolvable at first level support.

Provide professional and high-quality customer service to patients and users through adherence to scripts, workflows and in compliance with corporate policies and procedures.

Provide front-line technical support for all patients and users. The helpdesk is here to serve and support our customers when they need it to ensure our healthcare operations run smoothly. The position will serve as the first point of contact for patients and users needing login and technical assistance.

Escalate complex technical and application issues to the appropriate teams when necessary.

Identify and suggest possible improvements to patient experience and deliver exceptional customer service to all callers.

Read text on computer screens for the duration of the shift

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