Customer Service Representative (Rincón de San Felipe)

Solvo Global empresa que se dedica al staffing industry conecta talento bilingüe latinoamericano para brindar ocasión de laborar en empresas internacionales.

Si cuentas con nível de inglés avanzado y te desempeñas en el área de servicio al cliente, ¡esta es tu oportunidad de colaborar con una empresa estadounidense de forma remota!

**Job description**: **Responsabilities**:

- **Listen to customer needs and concerns while demonstrating empathy.** Resolve issues by clarifying problems, researching solutions, and implementing appropriate actions.
- **Process requests by gathering necessary information and completing transactions.** Identify opportunities to promote service and explain our products.
- **Maintain accurate records in the call center database.** Collaborate with team members to ensure timely resolution of customer requests.
- **Stay updated on job knowledge through educational opportunities.** Perform all additional duties as assigned.

**Skills and qualifications**
- **High school diploma or equivalent.** Strong organizational, communication, and decision-making skills.
- **Proficient in computer skills, with familiarity in Microsoft Outlook and Excel.** Demonstrates professional telephone etiquette.
- **Prior experience in a call center setting is beneficial.** Bilingual in Spanish is preferred but not required.
- **Ability to work effectively in a team-oriented environment.** Strong problem-solving skills and attention to detail.
- **A commitment to consistent attendance and punctuality is essential for success in this role.**

Competitive Salary + law benefits + other benefits from Solvo

Tipo de puesto: Tiempo completo

Tipo de jornada:

- Diurno
- Lunes a viernes

Lugar de trabajo: Empleo presencial Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5tut0c