Bilingual Customer Service Representative (Hermosillo)

We are looking for a **Customer Service Representative** to join our dynamic call center team! In this role, you will be the first point of contact for customers, providing outstanding support, answering inquiries, and resolving issues efficiently. If you have excellent communication skills and enjoy helping people, we'd love to hear from you! **Responsibilities**:
- Handle inbound/outbound customer calls with professionalism and empathy
- Provide accurate information and solutions to customer inquiries
- Resolve complaints and escalate issues when necessary
- Document interactions and update customer records in the system
- Meet performance metrics, including call quality and response time
- Maintain a positive and professional attitude in a fast-paced environment **Qualifications**:
- Must work onsite
- **Advanced English level (written and spoken)**:
- Previous customer service or call center experience preferred
- Ability to multitask and navigate multiple systems
- Problem-solving skills with a customer-first mindset
- Comfortable working with call scripts and performance targets **Benefits**:
- Competitive salary structure
- Paid training and career growth opportunities
- Food vouchers to support daily expenses
- Performance-based incentives
- Positive and supportive team environment Pay: Up to $5,****** per week Application Question(s):
- Do you live at Hermosillo Sonora? **Experience**:
- Customer Service: 1 year (preferred) **Language**:
- English (required) Work Location: In person Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5vb42c