Administrative & Customer Service Coordinator (Jurica)

**_Join us on our mission to continue leading the future of the Packaging & Containers industry around the world by offering the right container, for the right product, made the right way._** **- Administrative & Customer Service Coordinator (Plant
- Querétaro, Mexico)** **- Position Summary**

The Administrative & Customer Service Coordinator is responsible for overseeing and optimizing the plant’s administrative operations, including order management, billing processes, customer service, and cross-functional coordination.

This role serves as a key liaison between customers, sales, and internal operational teams (production, planning, quality, and logistics). The position requires a high level of autonomy, strong organizational and analytical skills, and the ability to manage multiple priorities in a fast-paced manufacturing environment. **- Key Responsibilities** **- Administrative & Financial Coordination**
- Oversee accounts receivable and accounts payable processes
- Validate billing accuracy and resolve complex discrepancies
- Generate and manage purchase orders
- Maintain accurate and up-to-date customer records
- Develop and present administrative and operational reports to Plant Management
- Identify process improvement opportunities and implement controls

**Customer Service & Order Management**
- Coordinate and manage customer orders within ERP systems
- Ensure on-time and accurate order fulfillment (OTIF)
- Act as the primary point of contact for customer inquiries and escalations
- Analyze customer issues and drive resolution in coordination with internal teams
- Maintain strong communication with Sales, sharing updates and improvement opportunities
- Monitor order flow and proactively address potential delays

**Operational Coordination**
- Act as a liaison between production, planning, logistics, and quality teams
- Participate in operational meetings (production reviews, planning meetings, etc.)
- Align operational priorities based on customer requirements
- Identify bottlenecks and propose process improvements
- Support execution of continuous improvement initiatives

**Management Support**
- Prepare executive-level reports and performance metrics
- Support decision-making with data-driven insights
- Coordinate schedules, meetings, and cross-functional initiatives
- Assist with special projects as assigned by Plant Management

**Qualifications** **- Education**
- Bachelor’s degree in Business Administration, Industrial Engineering, or related field (preferred)

**Experience**
- **4-6 years of experience** in:

- Administrative operations within a manufacturing environment
- Customer service or order management
- Cross-functional coordination
- Experience in industrial or manufacturing companies strongly preferred

**Technical Skills**
- Advanced Microsoft Excel (data analysis, reporting)
- ERP systems experience (SAP, Oracle, or similar)
- Billing and administrative process management
- Understanding of manufacturing operations and workflows
- Familiarity with KPIs such as OTIF, delivery performance, and order accuracy

**Core Competencies**
- Strong customer focus
- Effective communication and interpersonal skills
- Analytical thinking and problem-solving
- High level of organization and prioritization
- Ability to work under pressure
- Proactive mindset and ownership
- Cross-functional collaboration
- Decision-making capability

**Working Conditions**
- On-site role within a manufacturing plant environment
- Frequent interaction with operational teams
- Fast-paced, high-demand environment
- Exposure to operational pressure and deadlines Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5t9o57