Senior IT Support Specialist – Network Operations (Purísima …, Purísima del Rucio

Job Title: Senior IT Support Specialist – Network Operations Type: Full-Time, Remote Working Hours: Mondays
- Fridays 8:00 am
- 5:00 pm EST Compensation: $1,500
- $2000 USD per month (salary based on assessment) About the Company: Our client is a leading Managed Services Provider (MSP) delivering innovative IT solutions and services. Our focus is on helping organizations transform their IT environments, improve business operations, and enhance security. Join our dynamic team and be part of a company that's driving technological advancement and delivering exceptional value to its clients. Job Description: We’re looking for a Senior IT Support Specialist – Network Operations with strong networking skills to join our IT support team. This role involves advanced technical support responsibilities, complex troubleshooting, and hands-on experience with network-related tasks. You’ll be handling escalated issues, collaborating with cross-functional IT teams, and ensuring the smooth operation of our technical environment—especially on the networking side. Key Responsibilities: Technical Support: Provide advanced support for end-users, resolving complex issues beyond basic troubleshooting. Troubleshoot network-related issues such as connectivity problems, VPN access, and configuration errors. Handle escalated tickets from lower-level teams and offer mentorship when needed. Install, configure, and update hardware and software for users. Network Support & Troubleshooting: Diagnose and resolve LAN/WAN issues, including routers, switches, firewalls, and related infrastructure. Proactively monitor network performance to prevent downtime. Support and troubleshoot VPN, remote access setups, and security-related configurations. Maintain and support network hardware such as wireless access points and peripherals. Incident Management: Take ownership of complex or high-priority incidents and ensure timely resolution. Document all support activities in the ticketing system with thorou... Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5v049t