Order Experience Representative (Mx), Senior (Veracruz)

**Remote Work: Hybrid****Overview**:At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better.United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.Being a part of Zebra Nation means being seen, heard, valued, and respected.Drawing from our unique perspectives, we collaborate to deliver on our purpose.Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about
- locally and globally.We've only begun reimagining the future
- for our people, our customers, and the world. **Responsibilities**: Essential Duties and Responsibilities**- Enters new product and/or service contract order data into the system, ensuring data accuracy and process adherence.Assigned accounts may include complex contracts with variable billing arrangements or multi-contract consolidation requirements.
- May be assigned as primary contact / account representative for a key account / key customer.
- Meets or exceeds all departmental or individual metrics associated with performance against service level agreements.
- Provides price quotas on request.
- Ensures proper recording, tracking and filing of all assigned orders.
- Responds to customer or internal inquiries regarding service contract entitlements, invoices and purchase orders.
- Independently coordinates with other internal departments regarding order status, invoicing, credits, shipping dates, product availability, quality issues, damaged or mis-shipped product, service repairs, etc.- May act as a process expert, trainer or mentor to Admin I and Admin II level team members.
- May act as a representative of the OEX team in cross functional projects.
- May run routine meetings with key customers or internal stakeholders leveraging web-based meeting technologies and using facilitation skills to effectively manage the meeting to successful outcomes.
- May generate reports and perform simply analysis / interpretation of service order data at the customer, regional or product line level for internal use.
- Contributes to process / service improvement through identification of opportunity areas and proactive contribution to improvement discussions.
- Engages management as required for assistance in addressing new or complex issues.
- Adheres to OEX customer strategy, leads by example and follows our customer principles.
- Delivers a positive ordering and invoicing experience to our customers and partners. **Qualifications**: Minimum Education**- High School or equivalent**Minimum Work Experience (years)**- 2
- 4 years**Key Skills and Competencies**- Strong data entry skills with attention to detail and quality.
- Strong process adherence.Fluent level of English (written and verbal) as well as local language as applicable.
- Role model level professional work behaviors (attendance, teamwork, time management).
- Strong communication skills (listening, providing clear and concise information, using proper language and grammar). Intermediate problem-solving skills.
- Solid professional work behaviors (attendance, teamwork, time management).
- Strong communication skills (listening, providing clear and concise information, using proper language and communication channels). Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5ux5nr