Travel Customer Service Representative (Remote) (León)

About the Role Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience. This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences. Key Responsibilities Respond promptly and professionally to client inquiries via phone, email, and messaging platforms Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests Provide accurate and timely information regarding destinations, travel requirements, and agency policies Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction Proactively follow up with clients before and after travel to ensure a positive experience Address client concerns with empathy, professionalism, and solution-oriented thinking Maintain accurate documentation and update booking systems as required Qualifications & Skills Excellent verbal and written communication skills Customer service experience (travel, hospitality, or service-related experience preferred) Strong organizational skills and attention to detail Comfortable using technology and learning new systems and booking platforms Reliable, proactive, and able to manage multiple client requests efficiently Genuine interest in travel and helping clients plan memorable experiences What We Offer 100% remote work environment Versátil scheduling options Opportunities for professional growth within the company Access to travel perks and industry-related discounts Supportive team culture with ongo Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5uzug4