Lm211: Dedicated Customer Care Representative Senior …, Cuautitlán

ResponsibilitiesBookingsCustomer SupportDedicated Account DeskEnquiries (Ad Hoc)Relationship ManagementTracking & Monitoring Solutions (Including Prevention)Dedicated Customer SupportAccount CreationProcess OnboardingCustomer InquiryProviding QuotesComplaint HandlingIssue ResolutionCase ManagementService RecoveryPro-active PreventionClaims HandlingEscalated Issue ResolutionTrackingCustomer Relationship ManagementJob DescriptionInvolves online and telephone contact with external/internal customers within the functional area and completing any related administration.QualificationsInterpersonal Skills, Written & Verbal Communication Skills, Team Working Skills, Microsoft Office & PC Skills, Problem Solving Skills – High School diploma. Some college preferred. Spoken and written fluency in local language as well as English as determined by the result of TOEIC exam (600 points). Three (3) years related experience. #J-*****-Ljbffr Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5tlvse