: Senior Customer Experience Analyst (Cuautitlán)

Job Overview

Involves completing detailed analysis of complex data, systems or ideas and providing reports and recommendations. May also involve day‑to‑day data management in company software applications.

Acts as a technical expert on complex and specialist subject(s). Supports management with the analysis, interpretation and application of complex information, contributing to the achievement of divisional and corporate goals. Supports or leads projects by applying area of expertise. Sources data and information from internal or external subject matter experts as required. Conducts systematic in‑depth research and analysis into issues of varying complexity within area of technical specialism. Initiates, defines and leads the development and communication of effective reports to key stakeholders, including senior/executive management.

Key Responsibilities
- CE Business Control
- CE Portfolio Management
- CE Business Planning
- ISO Compliance
- CE Operating Controls
- Meeting Reporting Requirements
- Monitoring of CE spend
- CE Budget Forecasting
- CE Audit, Risk, Monitoring & Coordination
- Governance Planning & Execution (Prioritization)
- Portfolio Planning & Execution
- Benefits & KPI Management
- Portfolio Scope & Change Management
- Portfolio Program Performance Reporting
- Quality Assurance Management
- Project Delivery Frameworks
- Standards & Risk
- Resource Management (FTE utilization & assignment)

Qualifications

TOEIC scores of 600 points or more required. Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5u19kt