Ops Support Associate 2 (Metepec)

The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage&retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.Responsibilities

Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processesAssist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates Monitor requirements related to compliance with Corporate Policies Monitor and implement corrective actions derived from MCA reviews and other control entitiesFulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. Documentador (Process Documentation)

Documentar los Procesos (Instrucciones de Trabajo y otros documentos) y Procedimientos (Governance) del Contact Center Tener amplio conocimiento en reglas documentales Participar y liderar sesiones con las Operaciones, Gerencia de Producto y Solicitantes Crean, modifican y dan de baja los procesos que administran el CCDocumentan cambios y altas de documentos como son: instrucciones de trabajo del CC, documentos de consulta con riesgo TIER 1 y 2, macroprocesos. Analizan documentos que se usan en el CC, pueden ser para ayuda a los clientes, ayuda al staff o bien documentos que se reservan para dirección Qualifications

2-5 years of relevant experience Proficient in Microsoft Office Consistently demonstrates clear and concise written and verbal communication skills Ability to work in fast pace and changing environment Ability to analyze data and solve problems Proven organizational and time management skillsEducation

Bachelor’s degree/University degree or equivalent experience Job Family Group

Operations - Core Job Family

Operations Support Time Type

Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

#J-18808-Ljbffr