IT Associate I Monterrey, NL 64640, Mexico

We are looking for an enthusiastic and service-oriented IT Associate I to join our End User Computing team. This is an entry-level, on-site role focused on providing hands‑on technical support, device provisioning, and day‑to‑day IT operations for internal users. Key Responsibilities
- Provide Tier 1 technical support for hardware, software, and connectivity issues.
- User Support: Assist users with daily tasks and common issues in Google Workspace (sharing permissions, Drive organization, and Gmail settings).
- Provisioning: Prepare, configure, and deploy laptops and peripherals.
- Lifecycle Management: Support onboarding and offboarding processes, including account creation and deactivation.
- Migration Support: Help users transition from Microsoft environments to Google Workspace tools.
- Ticketing: Manage and resolve tickets within defined SLAs using the ITSM system.
- Inventory: Maintain asset inventory and equipment tracking. Required Qualifications
- Bachelor’s degree in Systems Engineering, IT, Computer Science, or related field (or equivalent experience).
- Google Workspace Knowledge: Solid understanding of how Google Drive, Docs, Gmail, and Calendar work from a support perspective (basic permissions and troubleshooting).
- Hybrid Environment: Basic familiarity with Windows/O365 to assist in the migration process.
- Language: Basic to intermediate English proficiency.
- Soft Skills: Strong analytical skills and a "customer‑first" communication style.
- Availability: Ability to work on‑site full‑time . Nice to Have
- Experience with Jira Service Management (JSM) .
- Familiarity with JumpCloud or other identity providers.
- Basic exposure to Google Admin Console (resetting passwords, basic group management). Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #J-18808-Ljbffr Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5uyuml