Remote Bilingual Patient Support Agent | Mexico (Pachuca de …, Pachuca de Soto

We are looking for a detail-oriented, caring, and reliable bilingual professional to join our remote patient support team. In this role, you will be the primary point of contact for patients, helping them navigate their care journey from scheduling appointments to receiving follow-up guidance after their visits.

This is a fully remote, full-time position open to candidates based in Mexico. If you genuinely enjoy helping people, communicate clearly in both English and Spanish, and thrive in a structured remote environment, we would love to hear from you. Paid training starts June 8, 2026.

What You Will Do

Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats

Schedule patient appointments and manage changes or cancellations

Provide patients with clear pre-appointment and post-appointment instructions

Follow up with patients as needed to ensure they have the information they need

Support clinic operations with coordination and administrative tasks

Maintain accurate records of all patient interactions

Handle multiple communication channels at the same time while keeping a calm, professional tone throughout

Schedule and Compensation

$5.50 USD per hour

Paid weekly

40-hours per week

Training start date: June 8, 2026

Training duration: 4 weeks

Important Information

This is a fully remote opportunity

Candidates must be fluent in English and Spanish

Applications and resumes must be submitted in English

Only candidates based in Mexico will be considered for this posting

Hiring Process

To Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5v0x10