Remote Smart Home Support Specialist (Villa Aldama)

We are looking for a technically minded, patient, and customer-focused professional to join our remote technical support team in Mexico.In this role, you will be the direct point of contact for residents who need help with their smart home devices, supporting them through inbound calls and emails to get their technology working the way it should.The company you will be supporting works with leasing companies across the US to provide and maintain smart home technology solutions in residential properties.Their focus is on building lasting relationships with clients by making sure residents are well looked after long after they move in.If you enjoy solving technical problems, explaining things clearly, and giving people a genuinely helpful experience, this role is a great fit.This is a fully remote, full-time position based in Mexico.Training runs for 4 to 5 weeks and includes both video modules and hands-on time with the vigente devices you will be supporting, so you will feel confident and well-prepared before going live.Please note: You must meet the hardware requirements before your start date.Candidates who do not meet these requirements will not be able to move forward in the process.What You Will DoHandle inbound technical support calls and emails from residents experiencing issues with their smart home devicesTroubleshoot common problems such as Wi-Fi connectivity issues, device pairing failures, and general setup questionsWalk residents through solutions clearly and calmly, adjusting your explanations to their level of comfort with technologyLog and manage all interactions accurately in CRM softwareHandle both voice and email support channels, managing multiple tasks at the same timeStay up to date with product changes and adapt to an evolving support environmentSchedule And Compensation$5.50 USD per hourPaid weeklyMon to Fri, 8:30 AM – 6:30 PM MSTTraining duration: 4 to 5 weeks (paid)Hiring ProcessTo ensure fairness and consistency, all applicants must complete every stage of the hiring process.Our Process IncludesResume and Prescreen Questionnaire ReviewOne-Way Video InterviewLive InterviewFinal InterviewPlease note: This is an English-speaking role that requires strong written and verbal English communication skills.All resumes/CVs must be submitted in English to be considered for the position.RequirementsWhat We Are Looking ForStrong verbal and written communication skills in EnglishAt least 1 year of customer service experience, ideally in a role that handled both calls and emailsA genuine interest in technology and the confidence to troubleshoot device and connectivity issuesGood physical dexterity for working with smart home hardware during the hands-on training periodExperience with CRM software and solid general computer skillsA patient, methodical approach to problem-solving with the customer always in mindThe ability to manage your time and stay focused in a fast-paced remote environmentComfort with basic financial and leasing terminology, as you will be working in a property management contextCurrently residing in MexicoTechnical Requirements (Essential)To be considered, candidates must meet all technical requirements below:Windows 11 PC (Mac not supported)16 GB RAMDual monitorsWebcamFibre internet with a wired connectionBackup power solutionMicrosoft Teams / Office 365Applications that do not meet the minimum technical requirements may not move forward in the process. #J-*****-Ljbffr Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5up8w2