Analyst, Customer Success Operations (Puerto Vallarta)

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we're always looking for resourceful, enthusiastic, and fresh perspectives. Join our integral team and see what makes Mitratech a truly exceptional place to work

Job Overview

Mitratech is looking for an Analyst, Customer Success Operations, to join our broader Revenue Operations team. This role is focused on supporting Customer Success reporting, dashboarding, and process optimization. You will work collaboratively with teams spanning Customer Success, Account Management, Finance, and other relevant teams.

Essential Duties & Responsibilities:
- Support Customer Success and Account Management teams with what they need to run their business
- Manage case queues efficiently and with attention to detail
- Create Salesforce reports and dashboards
- Coordinate with Collections Team to manage suspensions and warnings for customers
- Support weekly, monthly and quarterly reporting and forecasting
- Escalate critical challenges within in the owned processes and systems to leadership
- Ensure outcome of tasks are aligned with company standards and goals
- Regularly communicate with leadership for project updates
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