Customer Support Specialist (Incident Resolution (Puerto …, Puerto Vallarta

**Hey there! ** Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we're passionate about travel and technology, and we're looking for a Customer Support Specialist (Incident Resolution) to help us keep our clients happy and our operations smooth. **Who We Are**: We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we'd love to hear from you! **Requirements**: **What You'll Do**:
- **Rapidly and effectively resolve client issues**: Handle problems sent to you by retail and corporate clients through our CRM system.
- **Advise clients**: Provide expert advice on bookings and our products.
- **Work with systems**: Utilize CRM systems and our internal databases efficiently. **What We're Looking For**:
- **English Proficiency**: Upper Intermediate level (both spoken and written).
- **Soft Skills**:Kindness, empathy, stress-resistance, politeness, and responsibility.
- **Quick Learner**: Ability to learn quickly and stay results-focused.
- **Tech Requirements**:A functioning computer and microphone.
- **Travel Knowledge**:Understanding of the travel business and booking systems is an advantage! **Benefits** **What We Offer**:
- **Remote Work**: Work from the comfort of your home.
- **Great Team**: Join a young and active team of super specialists.
- **Adaptable Schedule**: 2 days-on after 2-days off from 12 p.m. to 12 a.m. Mexico time.
- **Competitive Salary**:Earn a base salary of $800 + up to $250 in bonus KPI.
- **Challenging Tasks**: Tackle interesting and ambitious tasks that will elevate your professional skills.
- **Continuous Learning**: Access to seminars, trainings, and conferences. We'll even help you get to any conference you want to attend.
- **Perks**: Enjoy corporate discounts on hotels and other services. **The Process**:
- **Hireflix Video Interview**:If there's a match, you'll be invited to a video interview.
- **Internet Speed Test**:Just to make sure you're all set for remote work.
- **Meeting with HR**: A friendly chat with our HR team.
- **Interview results and offer! Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5tkfcb