Rep Customer Service Iii (Santiago de Querétaro)

Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.As a Customer Service Representative, you will be responsible for managing complex customer orders and providing comprehensive support to field sales, manufacturing plants, and external customers.This role requires a strong customer focus, business acumen, and technical aptitude to ensure efficient order processing and issue resolution in a fast-paced, high-volume environment. You will serve as a key liaison between internal and external stakeholders, ensuring clear communication, accurate execution, and a high level of customer ResponsibilitiesProcess complex and technical customer orders, including order changes and updates on time.Coordinate communication between customers, sales teams, and manufacturing plants to ensure accurate execution.Manage orders in high-complexity environments (multi-country, multi-currency, multi-language)Coordinate shipments, invoices, and export-related activities.Monitor backlog and late orders, including escalations and proactive and resolve issues related to shipping, billing, and customer service.Participate in return authorizations, invoice adjustments, and warranty claims.Prioritize workload across multiple systems and cross-functional teams.Provide professional customer support via phone and digital channels.Support team development through guidance, coaching, and training.Minimum QualificationsPrevious customer service experience, preferably in manufacturing or distribution.Strong organizational skills and data accuracy.Associate's degree or engineering.Intermediate to advanced English.Preferred QualificationsProfessional customer service experience.Previous customer Service experience in a manufacturing or Distribution environment.Experience with ERP systems (Oracle preferred) and MS Office (Word, Excel, and Outlook primarily). Ability to adapt and perform under pressure.Strong written and verbal communication skills.Ability to exercise independent judgment and follow-through on work assigned.Strong analytical and numerical aptitude.Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to to verify that the communication is from Donaldson.Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. #J-*****-Ljbffr Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5v8jvi