Customer Service Representative (Santiago de Querétaro)

**Responsibilities**:
- Support the Flat or Long Products sales team within the U.S. and/or Canada selling markets.
- Analyzes purchase orders from customers for entry into SAP.
- Communicate with mill contacts by responding to requests and ensuring overall customer satisfaction.
- Work closely with the technical rep to ensure technical specs of orders are entered accurately with the producing mill.
- Responsible for inquiry creation for new items as instructed by the technical rep.
- Follow orders through to delivery at U.S. and/or Canadian ports for customer pick-up of ordered material. Send regular status updates and order confirmations to customers.
- Follow and track production delays and make sure customer priorities are considered, and corrective actions are implemented.
- Coordinate shipping with the logistics team, the mills, and at Antwerp to ensure timely delivery and customer satisfaction.
- Gather and forward proper shipping documentation to the logistics team for vessel entries within the U.S. and Canada.
- Responsible for ensuring that customers receive invoices for shipments no more than 5 days after vessel arrives.
- When applicable (for indexed contracts), update order prices prior to shipment in agreement with Sales Manager instructions.
- Enter and complete technical and commercial claims as instructed by management and the technical rep.
- Support the technical rep, CSR Manager and the Sales Manager with the S232 exclusion program.
- Other duties and projects as assigned. **Profile**:
- Bachelor's degree
- Minimum 3+ years customer service experience preferred
- SAP or ERP system experience
- Steel industry experience a plus
- Proficient in Microsoft Office software, especially Excel
- Strong ability to multitask and meet deadlines while still servicing the customers effectively
- Ability to work independently
- Good written and verbal communication skills **Team**: Reporting line: Sales Manager
- Flat Product & Sr. Account Manager Location of your colleagues: Mexico, Queretaro. Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5vajrh