Transport Customer Experience Appointment Rep (Santiago de …, Santiago de Querétaro

Monday to Friday from 07:00 to 16:00 $18,000 MXN Monthly Non-negotiable In-person work, Torre 2 Plaza Uptown JuriquillaUnder close supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents, maintaining records and files, and booking customer deliveries. Key Responsibilities:
• Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction
• Track trailer pools to see if customer has available empties to determine scheduling
• Provide documentation to validate customer disputes
• Monitor customer's freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service
• Resolve appointment requests for key customers with delivery dates within locked out areas
• Build, maintain, and nurture relationships with new customers, existing customers, and other business segments
• Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction.Este Empleo es para trabajar con Hunt Mexicana S. A. de C. V.By proceeding with your application, you acknowledge you have reviewed and consent to the processing and transfer of your personal data under the terms provided in the linked Hunt Mexicana, S. A. de C. V.'s Privacy Policy: Do you give your consent for the processing and transfer of your personal data (including sensitive and financial data for the necessary and non-necessary purposes) under the terms provided in Hunt Mexicana, S. A. de C. V.'s Privacy Policy linked at the bottom of the job description? By proceeding with scheduling a prescreen interview, you acknowledge you have reviewed and consent to the processing and transfer of your personal data under the terms provided in Hunt Mexicana, S. A. de C. V.'s Privacy Policy linked here: Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5vc3ko