Customer Account Representative (Reynosa)

Landis+Gyr is a leading general provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. Having avoided more than 9 million tons of CO2 in FY 2021 and committed to achieve carbon neutrality by 2030, Landis+Gyr manages energy better – since 1896. With sales of USD 1.5 billion in FY 2021, Landis+Gyr employs around 6,500 talented people across five continents.

Responsibilities
- Receive, enter, and track all orders from assigned customers, ensuring their fulfillment in accordance with applicable contractual terms.
- Monitor the entire order cycle, from receipt to final delivery, providing clear and timely updates to customers on the status of their orders.
- Proactively communicate any changes to orders to customers, partners, distributors, agents, and the assigned sales team.
- Collaborate daily with distributors, agents, program teams, and sales teams to ensure comprehensive and timely support in order management.
- Manage order approvals and modifications through the appropriate platforms (e.g., iChange).
- Manage requests and requirements from internal and external customers via the ServiceNow portal.
- Monitor high-risk orders and those related to PCA, ensuring their proper delivery or, failing that, promptly communicating delays and action plans.
- Provide support in the management and tracking of support contracts and return merchandise authorization (RMA) requests.
- Provide support to other client account representatives as needed, promoting teamwork and collaboration.
- Maintain strong and positive relationships with customers, strategic partners, and internal teams, ensuring a satisfactory service experience.
- Comply with the guidelines of the Integra Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5uhky0