Customer Account Representative (Reynosa)

Landis+Gyr is a leading general provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. Having avoided more than 9 million tons of CO2 in FY 2021 and committed to achieve carbon neutrality by 2030, Landis+Gyr manages energy better – since 1896.

With sales of USD 1.5 billion in FY 2021, Landis+Gyr employs around 6,500 talented people across five continents.

The Customer Account Representative is responsible for comprehensively managing the operational relationship with assigned customers, serving as the primary liaison between them and internal departments within the organization. The role includes coordinating the full sales order cycle, ensuring clear and timely communication, resolving order-related issues, and ensuring that service commitments are met in a timely and appropriate manner. In addition, they collaborate with sales, distribution, and service teams, as well as strategic partners, to enhance the customer experience, drive satisfaction, and contribute to the achievement of the company’s business objectives.

Responsibilities
- Receive, enter, and track all orders from assigned customers, ensuring their fulfillment in accordance with applicable contractual terms.
- Monitor the entire order cycle, from receipt to final delivery, providing clear and timely updates to customers on the status of their orders.
- Proactively communicate any changes to orders to customers, partners, distributors, agents, and the assigned sales team.
- Collaborate daily with distributors, agents, program teams, and sales teams to ensure comprehensive and timely support in order management.
- Manage order approvals and modifications through the appropriate platforms (e.g., Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5v28dj