Customer Service Representative (Reynosa)

**About Us** We are a general climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations. We are looking for your talent, join our team and start your journey today! **Customer Service Representative**: **Responsibilities**:
- Manage and resolve customer issues
- Manage orders and shipping activities between manufacturing plants as well as from a manufacturing plant/distribution center to the Customer
- Manage demand management actions as needed to meet monthly plan including order activities between manufacturing plants, sales team and external customers
- Maintain customer service process training documents specific to the Reynosa plant
- Work with the materials group, NA CSR team, warehouse personnel, trade compliance and sales team to meet critical customer needs
- Ensure accuracy of orders and shipment information in the Oracle systems
- Monitor shipments to meet monthly demand targets and customer on-time delivery
- Travel: 5% **Requirements**:
- Able to speak both English and Spanish fluently
- Strong communication skills
- Strong problem solving and teamwork skills
- Must be able to interface with all levels of management both internal and with external customers **Optional Requirements**:
- Oracle Experience a plus
- Bachelor's degree in business or related field
- 2+ years' experience in relevant field
- Customer service experience in a manufacturing environment preferred **Our Commitment to Our People** Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal
- to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Together, we have the opportunity
- and the power
- to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! **Our Commitment to Diversity, Equity & Inclusion** At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live. **Equal Opportunity Employer** Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, or disability. We are committed to providing a workplace free of any discrimination or harassment. **No calls or agency requests please. Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5vacol