Plant PC&L Customer Contact (San José Iturbide)

OverviewForvia, a sustainable mobility technology leader New trends and expectations are reshaping the automotive industry. Inspired by the exciting new challenges associated with this revolution, Faurecia anticipates the future of mobility developing cutting‑edge solutions for smart life on board and sustainable mobility. If you’re willing to contribute and create value for tomorrow’s cleaner and smarter mobility, Faurecia is the place to be. If you’re ambitious, driven and team‑spirited, this is your opportunity to build a career as a Plant PC&L; Customer Contact in San José Iturbide, Gto. Mission, roles and responsibilitiesThe role of the PC&L; customer service manager within a plant is to issue and control the export process and communicate with the customer to validate ratings. The main objectives of this profile are:
- Control the pieces shipped and the validity dates of the shipments.
- Analyze, understand and anticipate customer needs, ensuring that these are reflected in production activities.
- Schedule inland export freight and track inland export shipments.
- Send export documents to customer inter‑companies.
- Send documents and letters of instruction to customs brokers.
- Send export documents to carriers.
- Review documents received from the customs broker (export operations).
- Generate messaging guides and necessary documentation.
- Coordinate domestic and export customer routes.
- Coordinate with carriers the deliveries of export boxes.
- Service to Export and Domestic customers.
- Track Customer Ratings.
- Follow‑up on the performance of client qualifications for quality, deliveries and projects; as well as maintenance of information in the applicable applications.
- Upload MPMs to the Faurecia Portal.

Profile and competenciesMinimum candidate requirements:
- Bachelor’s Degree.
- 1 to 3 years of experience.

BenefitsWhat we can do for you:
- At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5uexw5