Customer Service Representative (San Miguel de Allende)

Company: Rieke LLCPrimary Location:
- Circuito Corral de Piedras Manzana 1, Lote 16, San Miguel de Allende, Guanajuato ***** MEXEmployment Type: Salaried | Full-TimeFunction: Customer ServiceEqual Opportunity Employer Minorities/Women/Veterans/Disabled**Main Duties & Responsibilities****Position Summary**:Rieke Packaging specializes in the manufacturing of plastic closures, providing hundreds/thousands of typesof closures that help our customers provide and meet "their" customers and markets' demands.Our product isused in the food and beverage industry.Rieke Packaging takes pride in delivering a quality, and timelyproduct, as well as providing a caring and pleasant environment for our team.We are looking for a customerfocused, self-motivated individual with a passion for providing world class Customer Care.The individualmust be the voice of the customer inside the organization, championing and leading continuous improvementfor the service provided. **Primary Duties and Responsibilities**:- Respond and process Customer inquiries and requests promptly.
- Management of the order process from receipt through production to delivery.
- Establish, Update and Manage Customer Accounts and Databases.
- Manage requests for Compliance Documents and Accounting Documents.
- Manage credits, price exceptions and credit holds.
- Management of the quote, sample and complaint processes to ensure timely information to theCustomer.
- Establish partnerships with Customers and Regional Sales Managers.
- Interactions with Customers on the phone to establish and strengthen partnerships.
- Communicate and coordinate with internal departments.
- Follow up on Customer Interactions- Other duties as assigned. **Qualifications**- High School Diploma required.
- A minimum of 2 years proven record of accomplishment of customer service, order management andbuilding customer relationships.
- Customer care principles and practices.
- Order management.
- Planning skills with attention to detail.
- Personal communications skills.
- Ability to solve problems creatively and quickly.
- Able to handle stressful situations and deadline pressures with grace and calmness.
- Self-motivate and derives great satisfaction from a job well done.
- Able to perform in a fast-paced and team-oriented environment. **Preferred Qualifications and Skills**:- College degree a plus.
- Plastic Packaging industry experience a plus or other manufacturing related customer service job.
- Technical experience in rigid packaging, closures and bottles fit and finishes is a big plus. Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5uqjss