Customer Administrator (Silao de la Victoria)

Main Missions
- 1
- Manage shipments
- Oversee the proper execution of shipments
- Liaise with customers and give advance notification of any anomalies
- Ensure coherence of the order book. If anomalies are detected, notify a senior manager
- Analyse late deliveries weekly
- Publish results every day, at the end of each week and at the end of each month
- Occasionally print out shipment preparation lists to give to the store keeper
- Manage stock by checking the various indices during modifications
- Order suitable transportation means
- Update the customer closure calendar daily
- Inform the logistics department or the customer in the event of a non‑compliance with production commitments, if there is a risk of delivery interruption
- 2
- Manage delivery calls
- Check that E.D.I. are correctly integrated
- Retrieve requests from the web
- Input requests that are not in E.D.I.
- Ensure that the order book is kept up‑to‑date
- 3
- Help to manage internal and external flows in certain organisations
- Help to create logistics department instruction sheets/procedures
- Report to the logistics manager
- Analyse causes and decide on suitable means and methods required to complete his/her assigned missions
- 4
- Manage logistic customers claims on Customer web portal Purpose Manage customer and/or supplier order portfolios and supervise customer deliveries Abilities
- Ability to contact customers in person and possess excellent communications skills
- Able to prioritize and operate proactively #J-18808-Ljbffr Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5uf7hr