Sea Logistics Operational Care Specialist (Álvaro Obregón)

It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. ‎ How you create impact
- Coordinate and monitor end-to-end sea logistics processes, ensuring service quality and customer satisfaction across assigned offices and stakeholdersExecute operational tasks within BPA/BAM systems and maintain accurate productivity reports and incident logbooks.
- Manage billing processes, including invoice validation, issuance, follow-up on discrepancies (rejected, canceled, or pending invoices), and compliance with SOPs.
- Support import operations by handling pre-alerts, verifying documentation (MBL, HBL/BAL, commercial docs), and coordinating release instructions with carriers and stakeholders.
- Execute export processes such as booking with carriers, documentation validation, bill of lading creation (HBL/MBL), and shipment status updates in systems.
- Ensure accurate documentation flow, including corrections, transmission to customs, and upload into e-file systems.
- Track and resolve operational issues, including release delays, documentation discrepancies, and system-related incidents via ticketing tools.
- Collaborate with internal teams (CCL, billing, finance, operations) and external stakeholders (customers, carriers, co-loaders) to ensure seamless execution.
- Support new account implementations by reviewing SOPs and ensuring correct setup of operational and billing processes. What we would like you to bring
- Bachelor’s degree in International Business, Industrial Engineering, Transportation, or a related field.
- At least 1 year of experience in international freight coordination and/or customs processes.
- Strong knowledge of logistics, incoterms, and supply chain processes (advanced level preferred).
- Experience working with CRM systems and operational platforms.
- Intermediate knowledge of customs processes and country-specific guidelines.
- Advanced English proficiency (mandatory).
- Strong organizational skills with attention to detail and process compliance.
- Effective communication skills and a service-oriented mindset.
- Ability to work in a fast-paced environment, manage multiple tasks, and resolve operational issues proactively. What's in it for you
- Be part of a global leader in logistics with exposure to international operations and clients.
- Gain hands-on experience across import, export, and billing processes within sea logistics.
- Work in a collaborative and multicultural environment with strong internal stakeholders.
- Access to continuous learning through specialized training programs (Sea Logistics, Freight Forwarding, systems).
- Opportunities for career growth and development within operational and logistics domains. Who we are Logistics shapes everyday life
- from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a integral leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid. Contact Kuehne+Nagel Recruitment Team
- Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5ssakt