Service Desk - Technical Support (Trinligual (Monterrey), La Finca

What you’ll do

Ensure proper recording, documentation, and closure. Provide remote resolution to issues/queries where applicable. Act as an interface between the third‑party vendors to coordinate, log, track and follow up till the end of ticket lifecycle. Single point of contact for the end users related to Issues/Requests.Log, track, route, and redirect problems to the correct resources. Properly escalate unresolved queries to the next level of support. Provide Level 1 support for end user issues and convey resolutions to end user queries. Must Haves

Overall, 2‑3 years of work experience in a technical support environment. Understanding of Windows Active Directory to troubleshoot issues related to Account administration&access. Good knowledge of O365 support– Outlook, Intune, OneDrive, MFA configuration&troubleshooting. Understanding of Windows OS support activities like startup issues, memory&disk utilization. Understanding of printer functionalities. Understanding of different hardware and OS (Desktop, Laptop). Understanding of Microsoft Office suite and troubleshooting basic Microsoft Office related issues. Knowledge of networking issues (like connecting to the internet, network etc.).Understanding of VPN connectivity&troubleshooting. Provide Level 1 support for end user issues and convey resolutions to end user queries. Provide remote resolution to issues/queries where applicable. Availability 24/7– shift rotation. Excellent proficiency in English, Spanish and Portuguese . Benefits

Protegido de gastos médicos mayores Seguro de vida Vales de despensa Tipo de puesto: Tiempo completo, Por tiempo indeterminado. Sueldo: $30,000.00 – $32,000.00 al mes. Horario: Incluye días feriados, rotativo, turno de 8 horas. Idioma: Portugués (Obligatorio), Inglés (Obligatorio). Lugar de trabajo: Empleopresencial.

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