Part-Time Training and Admin (Tequisquiapan)

Service Management Advisor (Managed Services)

Full-time | Healthcare Industry | Salary: $40,000 – $45,000 MXN gross/month

We're looking for a Service Management Advisor to drive service quality, SLA performance, and continuous improvement across our managed services environment.

What You’ll Do

- Own and monitor SLA & KPI performance
- Ensure compliance with ITIL processes (Incident, Problem, Change)
- Identify service gaps and lead continuous improvement initiatives (CSI)
- Conduct root cause analysis (RCA) and service reviews
- Partner with stakeholders and clients to optimize service delivery
- Create and present service performance reports

What You Bring

- 5+ years in IT Service Management / Managed Services
- ITIL v3 or v4 certification (Preferred)
- Experience with ServiceNow (Must) (Certifications Preferred)
- Strong analytical and stakeholder management skills
- Experience in Healthcare (Preferred)

⚡ Why Join Us?

- High-impact role with visibility to leadership and clients
- Blend of hands-on governance + strategic influence
- Opportunity to shape service excellence at scale

Interested or know someone who fits? Apply now or message me directly. Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5uy7rp