Sales Support Junior (Jalisco)

The Sales Support collaborates closely with SoftwareOne's Local Sales Teams across the entire process lifecycle, including running customer data, handling price inquiries, leading all aspects of renewals, and ensuring seamless order processing. This role enhances customer relationships and optimizes operational efficiency.

Scope Full-time | Hybrid | Location: Mexico City

Day-to-Day Responsibilities
- Provide outstanding customer service to maintain satisfaction and good relationships.
- Research all relevant information required to complete tasks.

What’s New in the Role
- Ensure order processing.
- Facilitate efficient communication between sales, order requestors, finance, and procurement to release orders.
- Maintain high levels of quality throughout the process.

Key Responsibilities
- Ticket management.
- Quote review.
- Order review and full configuration.
- Data request and delivery with requestors and internal customers.
- Send order confirmation to the customer.
- Follow up on unprocessed orders according to required approvals and status, following the established escalation path.

Job Requirements
- Bachelor’s Degree or equivalent experience in Business Administration, International Affairs, or related fields.
- Excellent English written & verbal skills (B2+ to C1 level).
- 0–1 year of customer service experience.
- General math skills, PC proficiency, knowledge of MS Office, and Adobe Acrobat.

Desired Qualifications
- 0–1 year of experience in the software industry.
- Excellent Excel skills.
- Knowledge of ERP system functionalities.
- Knowledge of Independent Software Vendor/Software Publisher or manufacturer licensing.

Soft Skills
- Efficient communication, organization, multitasking, and time management skills.
- Solid problem‑solving, consultative, and research skills.
- Ability to evaluate information with attention to detail.
- Ability to work in a fast‑paced team environment.
- Reliable and desirable work ethic.

Benefits and Work Environment
- Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5svfr2